Intercom is a relatively recently created cross-platform messaging tool, in use at around 25,000 sites, whose “Inbox” app or sub-app can work as a slick customer support/interaction alternative to older systems like ZenDesk. It will work out of the virtual…
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One Giant Leap for Ordinary Gentlepersonkind (Commenter Ignore Button Use Case)
“The reality is, on any public forum there is going to be a peanut gallery, and I’ve never seen a moderation policy that can quite eliminate them, but not eliminate interesting people who I want to hear from. So, culled lists, either individually (as here) or collectively (as was needed in a larger space such as Twitter), are a fine thing. They make a forum far more pleasant to use.”